Rialtas.net - Government 2.0

Post by Jeffrey Roy, CIO Government Review on InterGovWorld.com

recounting how he recently attended a meeting of four graduate students and four executives from a provincial Crown corporation. The topic was e-government and how Web 2.0 can improve customer and employee engagement and thus improve performance. The discussion was lively…

Students left impressed with the executives’ knowledge and usage of such terms as wikis, RSS feeds, and other buzzwords of the day; the managers, in turn, appreciated the insight and enthusiasm of the students, eagerly awaiting their analysis and eventual recommendations.

Such is the ideal scenario of e-government and public sector renewal - senior managers open to change, willing to listen, and prepared to empower younger workers within their organizations to lead renewal efforts aimed at the nexus between digital and organizational innovation. Such is a key to both government relevance and renewal in the coming decade.

Conversely, a more ominous scenario may be taking shape, one driven by widening concerns about a massive exodus of the senior management cadre across the federal and most provincial governments. Such departures, according to some, can only mean a critical loss of talent, knowledge and organizational memory at a time when the public sector confronts increasingly complex and managerial challenges…

Governments are thus beginning to at least consider the prospect of incentive packages for people to stay (a dramatic reversal of the mid-1990s program review era). New mechanisms, such as external audit committees (called for by the Federal Accountability Act) will also provide venues for many retired senior officials to exercise influence…

…Web 2.0 is a mystery for most senior officials in government today, a necessary evil for a smaller group of architects responsible for e-government generally and service delivery especially. No doubt, there are even a few techno-champions in the midst of this latter segment, social innovators determined to swim upstream since the public sector mindset toward embracing new technologies is mainly incremental: study, pilot and carefully roll out modest changes while doing what one can to minimize risk.

Although there are good reasons to emphasize stability and caution in a public sector realm involving partisan politics and critically important services and programs, the dilemma faced by governments is how to balance such continuity with an intensifying need for more radical innovation.

Web 2.0 personifies the latter, and especially the spreading culture of personalization, instant communication and speed. Witness Robert Reich’s new book entitled Supercapitalism, or Michael Hirschorn’s observation in a recent issue of The Atlantic that his six-year-old son cannot understand why a song heard on the radio cannot be instantly replayed.

Read the full post here..

The Connected Rebublic is a community website, developed by Cisco’s Internet Business Solutions Group. The aim is to create a space where people with ideas can meet, share their thinking and link up with each other. The site is open to anyone who wants to get involved.

There are a number of very interesting presentations on Government 2.0 available for download from the site.

Here is an overview of some research into blogging undertaken in January 2008 by BIGresearch in the US.

What’s A Blogger?
Bloggers are younger and higher percentages are Hispanic & African American than the general population. A higher percentage of Democrats than of Republicans are blogging.
Now that Blogging might better be called a market segment rather than a market niche, it’s useful with regard to positioning the marketing message to understand what a Blogger looks like, as distinguished from the rest of the population. According to the BIGresearch Simultaneous Media Survey, 26% of all adults say they regularly or occasionally blog. Of those:

• 53.7% are male

• 44.7% are married

• 28.4% hold a professional or managerial position

• 10.4% are students.

Bloggers tend to be younger, averaging 37.6 years old, compared to 44.8 for adults 18+ (the “general population”). Ethnically:

• 69.7% of Bloggers are White/Caucasian (vs. 76.1%)

• 12.2% are African American/Black (vs. 11.4%)

• 3.7% are Asian (vs. 2.0%)

• 20% of Bloggers are Hispanic, compared to 14.8% of adults 18+

In addition, Bloggers report a lower income ($55,819 vs. $56,811) and are better educated (14.3 years of education vs. 14.2).
Political blogs are becoming increasingly common, especially in this election year, where 24.6% of registered voters say they regularly or occasionally blog.

Political affiliation of regular/occasional Bloggers look like this in 2008:

• 37.6% of Libertarians regularly/occasionally blog

• 26.9% of Democrats

• 25.7% of Independents

• 22.9% Republicans

Analysis of Bloggers shows that they are using most forms of new media significantly more than the average market.

Although Bloggers are more likely to use new media, the analysis finds that more conventional forms of media trigger their Internet searches. Magazines, at 51.6%, rank highest, followed by:

• 48.8% reading an article

• 46.1% broadcast TV

• 44.5% cable TV

• 42.5% face-to-face communication

• • 39.7% newspaper

Gary Drenik, President of BIGresearch, concludes “Bloggers are a diverse group and not who you would expect…”
For more information, please visit BIGresearch here.

This from Micah L. Sifry of Techpresident blogging from the Politics Web 2.0 conference at the University of London, Royal Hollaway, here below are some excerpts from Micah’s notes on one of the first keynotes:

Helen Margetts, of the Oxford Internet Institute, is presenting on “Digital-era Governance: Peer production, Co-creation and the Future of Government.”

Her key argument: We are seeing a shift in government management reform. For many years, the benchmark was “new public management,” but this trend is dead or dying, she argues. For the next twenty years, the dominant theme will be around digital technologies.

New Public Management was focused on disaggregation (breaking up large bureacracies into smaller units), competition (more use of markets, outsourcing, deregulation) and incentivization (privatization, public-private partnerships, performance related pay).

Digital Era Governance has three flourishing themes: reintegration (joining up bits of govt, sharing central processes, simplification at the same time), needs-based holism (redesigning processes around the citizen, coproduction, agile govt, client-focused structures), digitalization (open book governance, electronic service delivery, disintermediation, and web 2.0 for govt).

She notes that “we found it very hard to find examples of web 2.0 government” while working on the “Government on the Internet” report for the OII last year. It’s not there yet, but she is pointing towards where things are going. E-govt in the UK lags behind e-commerce: half as many people interacting with govt online compared to commerce sites (about 45% compared to 90%, if I saw the slide right)….

….What kind of management culture is needed for DEG to succeed? She argues that it requires really using transactional information to inform policy making, decoupling information analysis from control, being more oriented around customers, and getting more pro-active and experimental. These all seem like good principles, but I wish she’d give some practical examples to illustrate these points.

The citizen culture DEG implies includes the idea of “isocratic” government–helping citizens do for themselves; co-production, where the public sector provides a frame and citizens help deliver (like eBay enabling a cottage industry of sellers); co-creation of information as well. (Isocratic=personal democracy? I wonder.)

This new model can have positive incomes for social problem solving, she concludes.

Examples of Web 2.0 for government are difficult to find. People in govt have very 1.0 notions, like government shouldn’t be cool, it should be boring. “Our site is not aimed at young people,” she was told while working on the OII report. Only old-fashioned web uses make sense. Also, they were uncomfortable with the notion of partly-authenticated involvement, or para-state involvement–no integrating with society’s networks. Govt is also very text based.

What might it mean, if we overcome these issues?
-rich information, not just text
-deep search to allow people to learn more about their own conditions
-playing back information to users, about what they do and feel
-creating part-finished products

Please read the full post here.

Helen Milner highlights the importance of digital inclusion as she discusses a recent report from the UK Online Centres which found that £2.6 billion can be saved by the British Economy if they could bridge the digital divide.

What price happiness? The question is of course rhetorical. How can you put a price on something so intangible, or calculate the cause and effect of wealth to well-being? How can you, in short, quantify the unquantifiable? But that’s exactly what UK online centres have set out to explore in new research. What price, then, digital inclusion?

When such a question moves from the poetic to the practical, the next questions it inevitably begs are Who pays? followed eventually by Who benefits? We can be fairly certain that, on the whole, technology adds value to our lives and to the economy. How much value it can add is the focus of the research, written by FreshMinds, and due to launch at the end of April. It attempts to break down the benefits and associated costs of digital inclusion for five core groups - individual people, private sector organisations, the government, society and the wider economy.

The flipside of our increasing reliance on ICT - in public, economic and social life - is that the digitally excluded, by default, also become excluded from public services, modern working life and society itself. Digital inclusion is at the heart of the debate not just around skills and the knowledge economy, but around social justice and personal well-being. The new research is a continuation of UK online centres work in this area, and stems from a previous report which examined the links between digital and social exclusion. It found 75% of those counted as being socially excluded were also digitally excluded*. Those already at a social, educational or financial disadvantage are therefore three times more likely to be off-line, and missing out on the potential benefits, conveniences, opportunities and savings computers and the internet can provide….

Full article on eGoV Monitor

Link to the research report

The National Assembly for Wales launched its enhanced e-democracy services on Tuesday April 15th.

Services, including a new e-petitioning system, senedd.tv, an improved webcasting service, e-forums and a “quick vote” facility for online consultations for committee inquiries such as the current inquiry into Presumed Consent for Organ Donation were launched by Peter Black AM, Commissioner for the Assembly and the Citizen.

The e-petition system has been launched following a successful start for the petitioning system, which was launched in May 2007 with the intention of encouraging further dialogue between the Assembly and Welsh citizens.

The launch included a demonstration of the new e-petitions service showing how to submit an e-petition and how to sign an e-petition along with a demonstration of the senedd.tv webcasting service and the e-forums and quick vote facilities.

Online voting for “Welsh Idol”, the Assembly’s Quest to find the nation’s favourite person was also launched. During February, suggestions for an Idol were made by visitors to the Senedd and a shortlist of the most popular ten names (including Ray Gravell, Katherine Jenkins, James Hook, Hywel Dda and Joe Calzaghe) was announced on St David’s Day. Voting will continue until August when the Welsh Idol will be announced during the National Eisteddfod in Cardiff.

Peter Black AM said: The Assembly is committed to using the most modern and inclusive methods available to help people understand, engage and participate in Welsh democracy. E-democracy has a number of benefits: the potential to engage with people who may not normally take an interest in the Assembly; services such as e-petitioning have the ability to reach many more people than a traditional paper petition and makes the submission of petitions far simpler and senedd.tv makes watching the assembly’s proceedings much more accessible to people, not just in Wales but all over the World. To engage fully with Welsh citizens we need and want to work in partnership with the ‘e’ community.”

See original release on Welsh National Assembly Website

National Assembly E-Petition Website 

See also:

E-Democracy, E-Petitioning and Local Government

MySociety.org E-Petitioning System

Green Party to propose Petitioning System

Article in Federal Computer Week By Michael Hardy  Published on April 14, 2008 http://www.fcw.com/online/news/152241-1.html

Cambridge, Maryland recently played host to a panel discussion involving the United States, the U.K., New Zealand and Canada (at the Interagency Resources Management Conference) , countries that it should be apparent from reading this blog, are all leading the way in the adoption of new technologies in improving government and enabling e-democracy.

From the FCW article

“It is Government 2.0, not ‘Web 2.0,’” said John Sullivan, the United Kingdom’s chief information officer, at the conference

The reason to make the distinction, is that the collection of tools that people think of as being part of the Web 2.0 family are tools, he said. Government 2.0 is a business approach revolving around the idea of opening the workings of government more directly to citizen involvement and input. How a government organization accomplishes that might or might not involve Web 2.0 technologies, he said.

All of the countries involved in the discussion have taken significant steps. In the U.K., citizens have the right to petition the prime minister’s office on any issue, Suffolk said. Now they can do it online. In New Zealand, the government created a wiki so that citizens could offer their opinions on the rewriting of a longstanding law, said Laurence Millar, New Zealand’s CIO.

The wiki drew much larger response than earlier efforts to solicit comments on social networks Facebook and MySpace, he added. The ability to build directly on what others have said seemed to make the difference.

Karen Evans, administrator of e-government and information technology at the Office of Management and Budget, said the overriding goal of Government 2.0 should be “taking government back to the citizens.”

However, there remain some difficult issues, Millar said. One is the trend toward incivility among Internet posters. Shielded by the anonymity of an alias, some people choose to launch profane personal attacks rather than contribute to reasoned debate.

“You can get some fairly vicious comments made,” he said. “We’re seeing maturity on some sites, but we’re still seeing a lot of the infantile invective that bedevils us.”

FCW Article

Interagency Resources Management Conference

The New Zealand Government have just released their Draft Digital Strategy 2.0 the consultation period runs from April 14 to May 12 2008 at www.digitalstrategy.govt.nz There is also a wiki at this site which invites public collaboration on the strategy. http://wiki.digitalstrategy.govt.nz

Here are some excerpts from the draft:

“In the few years since the 2005 Digital Strategy, we have seen changes in the ways people communicate, interact, do business and experience their histories and cultures,” the draft strategy says.

“Today’s digital technologies are enabling new expressions of New Zealanders’ sense of identity and community on screen and online. New business models are emerging, disrupting the old. Citizen-centred transactions have the potential to transform government. Smart digital technologies are enabling us to do things faster but with fewer resources.”

The Strategy focuses on issues such as the emerging net-generation, the read-write web, digital broadcasting, digital culture,and legal issues.

(I note also that the public consulation wiki is using Screw Turn wiki which is the wiki solution we have decided to use here in Ireland for our own public consultation wiki- coming soon.)

Here is an outline of the NZ Digital strategy from the strategy website:

Vision
Creating Our Digital Future

New Zealand will be a world leader in using information and technology to realise its economic, social, environmental, and cultural goals, to the benefit of all its people.

The Digital Strategy is about how we will create a digital future for all New Zealanders, using the power of information and communications technology (ICT).

The Digital Strategy was launched on 16 May 2005 and is made up of three key enablers.

Find out more about the sections of the Digital Strategy
Content

Information made available through digital networks. “Information” is a broad concept that encompasses national heritage collections, government information, Māori language resources, research databases, traditional cultural products such as literature and history and new cultural products from the creative industries and entertainment, as well as relationships that can be conducted through online facilities (e.g. e-learning, online GST returns or Internet banking). The term also includes the information generated by government, businesses and community organisations.
Confidence

Developing the necessary skills at all ages, in all parts of society, to use and participate in ICT effectively. Such skills include functional and digital literacy and the ability to take part in an interactive electronic environment. Confidence also encompasses the dimension of trust in using ICT and addressing the challenges that may slow ICT uptake such as spam and electronic crime.
Connection

Affordable access to viable ICT infrastructure such as telecommunications networks, computers, mobile phones and other devices.

The Digital Strategy is about considering these three components together. Content provides the reason, confidence provides the skills and trust, and being connected provides the means. The Digital Strategy also recognises that businesses will have different drivers and needs from those of Government and wider Community groups. Our evolving Action Plan takes these differences into account.

More on New Zealand and Government 2.0

www.digitalstrategy.govt.nz

The Global Information Technology Report is the world’s most respected assessment of the impact of information and communication technology (ICT) on the development process and the competitiveness across the planet. This year, after covering 127 economies across Earth, Denmark came out on top.

The report notes the importance and benefits of strong government leadership and vision in identifying the importance of ICT for government and governance in Denmark.

“Denmark, in particular, has benefited from very effective government e-leadership, reflected in early liberalization of the telecommunications sector, a first-rate regulatory framework and large availability of e-government services.”

The Report features four thematic parts.

Part 1 includes the findings of the Networked Readiness Index (NRI) 2007–2008, together with a number of insightful essays on selected issues of networked readiness, with a specific focus on how it can foster innovation.Topics covered stretch from the link between innovation and ICT to recent trends in innovation (such as Unified Communications) and e-skills and telecommunications regulation in emerging markets.

Part 2 focuses on country/regional case studies showcasing best policies and practices in fostering networked readiness.This year, Singapore, Qatar, and EU cases are analyzed in depth.

Part 3 provides detailed profiles for each of the 127 economies covered in the Report, presenting a comprehensive snapshot of each economy’s current networked readiness status and allowing for international and historical comparison on specific variables or components of the NRI.

Lastly, Part 4 provides detailed data tables for each of the 68 variables composing the NRI this year, with global rankings.

The NRI rankings for 2007–2008 confirm Denmark as the most networked economy in the world for the second year consecutively, as a culmination of an upward trend observed since 2003.The other Nordic countries also continue to show their prowess in leveraging ICT for increased competitiveness, with Sweden, Finland, Iceland, and Norway at 2nd, 6th, 8th, and 10th position, respectively. Among the top 20, Switzerland is up two places, at 3rd position, continuing last year’s notable upward trend, while the United States improves three ranks to 4th place. Korea, at 9th, realizes one of the most impressive improvements (10 places) from last year among the 127 economies covered by the Report.

The Networked Readiness Index
2007-2008 rankings (top 50 of 127) download full ranking.

Click here to view and download the report

Harry McGee Reports in the Irish Times today that John Gormley, the Minister for the Environment, last night unveiled some of the key components of the Green Party Paper on local government which will be published in 10 days’ time.

Speaking at the opening of the Green Party’s annual convention in Dundalk, Co Louth, Mr Gormley said it would deliver the biggest reform of local administration since 1898.

Some excerpts..

Mr Gormley said the new measures, when implemented, would allow citizens to be centrally-involved in decisions taken at local level. “I want to see citizens given a say in budgetary decisions. There is no reason why the people should not decide what the spending priorities should be in their communities. I will be examining the increased use of plebiscites which would allow people shape major decisions to be taken by town, city and county councils.”

Turning to his plans for a petition system, he said it would allow people gather signatures on pressing local issues and present them to the local council. The council would then be compelled to debate and decide the issue.

 Link to Irish Times Article

(Requires paid subscription)

See also some of my earlier posts:

E-Democracy , E-Petitioning and Local Government

MySociety.org E-Petitioning System

Communities of Practice Website for Local Government Employees.